Warranty

LIMITED LIFETIME WARRANTY FOR WILEY X, INC. AND HARLEY-DAVIDSON® PERFORMANCE EYEWEAR BY WILEY X

All Wiley X, Inc. eyewear and Harley-Davidson® Performance Eyewear by Wiley X are warranted to the original purchaser for life against manufacturing defect in materials and workmanship (except Light Adjusting (L.A.) lenses which have a tint adjustment life of 18 months. Proof of Purchase for L.A. lens products required).

This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse and other issues determined by Wiley X, Inc. not to be a manufacturer's defect. For Canadian residents the original purchaser must include a shipping, handling and processing fee of $27.00USD (sorry, no checks) with any warranty claim. Tax where applicable will also accompany this processing fee.

Upon receiving returned eyewear that Wiley X, Inc. determines to be defective, we will repair or replace it at our option. Non-warranty repair services are available to our customers as it pertains to lenses or frames that are not covered under the terms of the warranty. We will email customers back with these options and costs should they wish to execute. Items not covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer's option. For Canadian residents the $27.00USD (plus applicable taxes) processing fee will not be charged.

To begin the warranty/repair evaluation process, please fill out the online warranty repair form at www.wileyx.com/support/returnauthform.aspx. After proper completion of the online warranty/repair form, a Return Authorization (RA) number will be assigned as your reference. Once finished, please print the completed online form with RA# and mail in with returned item. The RA# should be written on the outside of the package. Please allow 7-10 business days from receipt of product to process your claim.

PRESCRIPTION FRAME WARRANTY - 1 YEAR

Prescription orders processed through Wiley X, Inc. will have a one (1) year warranty from the date of purchase on frames, lenses and coatings deemed by Wiley X to have manufacturing defects. Prescriptions filled by non-authorized labs will void all Wiley X frame and lens warranties. Prescription frame and lens warranties must be handled through the local retailer / dispensing optician from which they were originally purchased. Frames including prescription lenses which are sent directly to Wiley X without prior authorization will be returned to sender. For other questions not answered or for additional assistance regarding prescriptions please call (800) 776-7842.

PRESCRIPTION FRAME WARRANTY - 1 YEAR

All Wiley X, Inc. gloves are warranted to the original purchaser for 2 years against manufacturing defect in materials and workmanship. This limited warranty does not apply to normal wear, negligence, accident or any other issues determined by Wiley X, Inc. not to be a manufacturer's defect. For Canadian residents the original purchaser must include a shipping, handling and processing fee of $27.00USD (sorry, no checks) with any warranty claim. Tax where applicable will also accompany this processing fee.

Upon receiving returned gloves that Wiley X, Inc. determines to be defective, we will repair or replace them at our option. Items not covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer's option. For Canadian residents the $27.00USD (plus applicable taxes) processing fee will not be charged.

To begin the warranty/repair evaluation process, please fill out the online warranty/repair form at www.wileyx.com/support/returnauthform.aspx. After proper completion of online warranty/repair form, a Return Authorization (RA) number will be assigned as your reference. Once finished, please print the completed online form with RA# and mail in with returned item. The RA# should be written on the outside of the package. Please allow 7-10 business days from receipt of product to process your claim.

Contact Info

HARLEY-DAVIDSON® PERFORMANCE EYEWEAR BY WILEY X

7800 Patterson Pass Rd. Livermore, CA 94550

EMAIL:

hdinfo@wileyx.com

CONSUMER INQUIRIES:

(800) 776-7842

DEALER INQUIRIES:

(888) 994-8228
 

WILEY X EMEA LLC

Søndergade 8-10 7570 Vemb, Denmark

Email:

HD-info@wileyx.eu

CUSTOMER AND DEALER INQUIRIES

(+45) 96 93 03 43